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Guest Feedback

Each of these Guest Feedback submissions have been personally verified.
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4 / 5 rating  4 / 5 rating
Guest Experience:

Good information befor and during out travelling. Friendly Staff at Pickup and Dropoffstation.

5 / 5 rating  5 / 5 rating
Guest Experience:

Friendly and Great Employees

Vehicle comments:

10 Reliable fantastic Mercedes Vivid Camper

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Staff were great.

2.5 / 5 rating  2.5 / 5 rating
Guest Experience:

Both ladies we dealt with were very friendly when we took the camper in Christchurch and when we returned it in Auckland

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

The van drove well and had good power for the hills, brakes were fine. We liked the relatively small size to park at supermarkets. Good over all

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Pick up was busy and quite slow. Support was great on the road.

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Good service

5 / 5 rating  5 / 5 rating
Guest Experience:

Awesome staff and

Vehicle comments:

Great vehicle for the four of us. I think 6 adults it would be tight.

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Pick up location in Auckland needed more staff.

Vehicle comments:

Great vehicle. Automatic gearbox excellent generally, but a little hair-raising on some of the intense downhill gradients!

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

Lighting in the technic closet would be great

4 / 5 rating  4 / 5 rating
Vehicle comments:

The camper was great for the size it was. The cooker did not work properly which could have been problematic (hubby used his DIY skills to sort it) ... the van was great to drive with excellent handling and power. Excellent size for exploring NZ out-of-the-way places!

4 / 5 rating  4 / 5 rating
Guest Experience:

Hand over time at the beginning could be improved. Insurance and service package below than average.

Vehicle comments:

Fridge partly broken. Interieur shows signs of usage, even we selected the most youngst vehicle category.

5 / 5 rating  5 / 5 rating
Guest Experience:

Staff were friendly and informative and answered all our questions

Vehicle comments:

An excellent camper van with only 11,000 kilometers on it at pick-up, lots more on return. Van was economical on fuel given its size, and was well equipped. A comfortable vehicle to drive and live in for several weeks.

4 / 5 rating  4 / 5 rating
Guest Experience:

Helpful but slow vehicle pick up - got a vehicle upgrade so can’t complain!!

Vehicle comments:

Overall v good, cushions didntcstick to seats in rear which made passengers ride uncomfortable

5 / 5 rating  5 / 5 rating
Guest Experience:

Great all the way around

Vehicle comments:

Perfect for a family of 4

5 / 5 rating  5 / 5 rating
Guest Experience:

Great vehicle, good and friendly service and staff even under pressure of many customers! simply good experience :-)

Vehicle comments:

Mercedes Benz, new, good camping facilities, nothing more to add :-)

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

Not bad.

4 / 5 rating  4 / 5 rating
Guest Experience:

Had a great trip, few minor issues. The staff were more than willing to help in any way they could.

Vehicle comments:

We had both the euro star and a larger vehicle, really liked them both

4.5 / 5 rating  4.5 / 5 rating
Vehicle comments:

The vehicle was excellent. However the provided towels had bad quaility and left a lot of fluff and fuzz on our skin after each shower. The navigational system from soop is not satifying in terms of route adjustment and handling.

4 / 5 rating  4 / 5 rating
Guest Experience:

Friendly staff

Vehicle comments:

Vehicle in good technical condition, some details concerning interiour fittings (eg sharp edges) could be improved

Average Rating 4.27 / 5 rating 4.27 out of 5 based on 15,392 reviews