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How is Apollo responding to the changing Novel Coronavirus / COVID-19 situation 

We understand the uncertainty regarding COVID-19 is unsettling and may affect your current or future travel plans. In this challenging time for the global community and the tourism industry, the health and wellbeing of Apollo guests and our team is our highest priority. We would like to reassure everyone that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO) and other government agencies.

Apollo is constantly monitoring travel restrictions and other advice which may impact our guests.

We are providing alternate travel options for our guests where possible and still taking bookings for those able to travel.


 

Keeping up to date

  • The Australian government has placed some restrictions regarding visitors coming into the country. We recommend that guests check travel advice from the Australian Government  regarding entering Australia or for guests travelling overseas, check the Australian Smart Traveller website before embarking on any journey.

Are Apollo branches in Australia and New Zealand open?

At this stage all our branches in Australia and New Zealand are operating as normal- we are assessing this daily and will make changes in accordance with government regulations.  If your branch is closed, we will be in contact with your directly to discuss your options.

 

Can I change my existing booking?

If you are due to travel to/from a Country which has imposed a short-term travel ban and where you cannot travel to your original Apollo destination we offer the following options:

  1. You may rebook to a future date up to 30 June 2021.  The value of your current booking will be credited for use on the new trip, subject to availability. If you do not yet know your new travel date at this time, we will hold this credit against your current booking, for when you are able to advise new dates in the coming weeks.
  2. You may rebook in a different Apollo destination (Canada, USA, Australia, New Zealand, Europe, Uk & Ireland) for travel up until June 30 2021.  The value of your current booking will be carried to a new booking (subject to availability and currency conversions)
  3. If you wish to cancel without rebooking, our standard cancellation fees apply. Remember we are happy to hold this amount for you as a credit towards future travel as above.
  4. Change of location - If you are already on the road and want to change the drop-off location, we will waive the change of location fee. However, there is no refund for unused days due to late or early return.


I am thinking of cancelling my upcoming Reservation because of novel coronavirus/COVID-19. What do you recommend?

We have a number of options as outlined.  If you are thinking about cancelling you should know that normal cancellation fees apply as per our terms and conditions.  An option if you do not wish to lose the cancellation fee, is to amend your travel dates for a future date - your cancellation fee will be held as credit towards your future booking.


What if I am on hire and want to return early?

You are welcome to return your vehicle earlier if you wish. There is no refund for unused days.


What if I am on hire and I can’t return to my booked location due to borders being closed?

You may return to any of our Apollo locations- we will be waiving the change of location fee if you are forced to amend your pick up/drop off locations due to travel bans in place.


What if I made my booking through a travel agent, how do I get help?

Please contact your travel agent directly, as we will need to liaise with them about your booking.


New bookings and enquiries

 So you can make new bookings with confidence, from today up until April 30, 2020 (for travel up to October 31, 2020) if there are further government travel restrictions put in place due to COVID-19 making your journey impossible, we will allow you to rebook to another date up to March 31, 2022.

For new bookings- you can obtain a quote and make a booking through our website.

Self-Isolation in RVs

The New Zealand Government has released the following rules on self-isolation: https://www.tia.org.nz/news-and-updates/industry-news/novel-coronavirus/#SelfIsolation

We are yet to receive official advice from the Australian Government regarding self-isolation. 

We recommend that guests keep up to date with updates from health and travel authorities, and do their research in regards to campgrounds/caravans parks, and their individual isolation rules.


This information is valid as of 23.03.2020 as it is likely to change as the situation progresses, please check back regularly for updated information.

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