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Guest Feedback

Each of these Guest Feedback submissions have been personally verified.
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5 / 5 rating  5 / 5 rating
Guest Experience:

We had a refrigerator problem. Apollo was very responsive in fixing the problem while attempting to limit disruption to our trip.

Vehicle comments:

In our Cairns vehicle, the vehicle was new. Water from the water tank had a chemical taste, so I emptied and refilled to fix.

4 / 5 rating  4 / 5 rating
Guest Experience:

Excellent holiday. NZ is a lovely country and Worldwide Travel put together a great itinerary and guide hosts for us.

4 / 5 rating  4 / 5 rating
Vehicle comments:

Brand new - excellent

3.5 / 5 rating  3.5 / 5 rating
Guest Experience:

Service was very efficient but not particularly welcoming at either pickup or drop off.

5 / 5 rating  5 / 5 rating
Guest Experience:

even some smaller problem, which were solved fast and easy, nothing big to claim

Vehicle comments:

vehicle was good and offered all necessary features....and even more

5 / 5 rating  5 / 5 rating
Guest Experience:

The staff were very accommodating and we enjoyed the experience very much.

4 / 5 rating  4 / 5 rating
Guest Experience:

easier than I expected

Vehicle comments:

Could have done with a little more maintenance, but I think it was due to people not telling them what was wrong as they feared being charged for it - just little things like broken drawers, towel holders and television arm. Our grey water had issues which could have been handled better, but didn't really detract from our holiday too much

3.5 / 5 rating  3.5 / 5 rating
Vehicle comments:

Good for its age and clean enough without being spotless. Had all facilities we needed except duvet which we needed to purchase.

4 / 5 rating  4 / 5 rating
Vehicle comments:

A fuelconsumption of 9 ... 10 L/100km, for a campervan of this size/weight, is outright fantastic!

4 / 5 rating  4 / 5 rating
Guest Experience:

To get the five stars, a manual would be handy as the tour at the company doesn't cover everything.

Vehicle comments:

To get 5 stars, do not let your costumers check the oil themselves and not let them fill it. It weird to go to a garage to let it checked and be filled as necessary.

5 / 5 rating  5 / 5 rating
Guest Experience:

Amazing experience ! Customer service is really good.

Vehicle comments:

Spacious and luxury

5 / 5 rating  5 / 5 rating
Guest Experience:

Loved it!!

5 / 5 rating  5 / 5 rating
Guest Experience:

All good

Vehicle comments:

Great experience

4.5 / 5 rating  4.5 / 5 rating
Guest Experience:

Pretty good on the whole

4 / 5 rating  4 / 5 rating
Guest Experience:

Very transparent deal.

Vehicle comments:

Vehicle in good conditions.

5 / 5 rating  5 / 5 rating
Guest Experience:

Helpful, cheerful staff.

Vehicle comments:

Loved our little camper, went like a dream. We were lucky and had a brand new vehicle.

4 / 5 rating  4 / 5 rating
Guest Experience:

Service at both Auckland and Christchurch was very good.

Vehicle comments:

The size of the bed was great, much appreciated at 187 cm tall and very comfortable. Easy to drive and economical.

5 / 5 rating  5 / 5 rating
Guest Experience:

Great Holiday overall. Vehicle went well.

Vehicle comments:

Good layout plenty of space

4 / 5 rating  4 / 5 rating
Guest Experience:

Great

Vehicle comments:

Very comfortable but the camper van was a bit noisy, too many rattles!

4 / 5 rating  4 / 5 rating
Guest Experience:

Good experience - straightforward rental and return. Vehicle was well appointed and we enjoyed our experience.

Vehicle comments:

Vehicle was quite good and comfortable, with a good engine and drivetrain. However, some additional minor maintenance was required as we noted a few outside hatches had broken catches which prevented anything being stored, and the fridge had a broken shelf which limited capacity. These are fairly minor repairs which should be covered as routine works and caused a constant annoyance.

Average Rating 4.27 / 5 rating 4.27 out of 5 based on 13,921 reviews